Case Study
Clinician Portal
Optum Health
I led the design of an internal clinical experience that helps care teams quickly understand their priorities and navigate complex workflows, ultimately strengthening their ability to identify patient risks and intervene earlier in their care journey. Grounded in user research synthesis and workflow modeling, the work focused on creating clarity, reducing cognitive load, and supporting fast decision‑making in a high‑acuity environment. Through information architecture, interaction design, service design, and AI-assisted design I shaped the structure, navigation, and task flows to align with clinical operations. I applied systems thinking and accessibility principles to establish clear hierarchy, intuitive layout patterns, and predictable user pathways that make essential information easy to find when speed and accuracy is important.